1. Why isn’t my tracking number working or showing updates?
Your tracking number might not show updates for two common reasons:
- Invalid tracking number: Please check the number for typos, extra spaces, or country-specific prefixes.
- Processing delay: Logistics providers usually require 24–48 hours to update the status after the shipping confirmation.
2. How long does shipping take?
Standard delivery times:
- 7–15 business days for orders from China.
- 3–5 business days for orders from our European warehouse.
- Up to 20 business days during peak season or due to weather conditions/regional delays.
Use the tracker for real-time updates. For urgent issues, please contact our dedicated logistics team (response within 24 hours).
3. My shipment status hasn’t changed for days – what should I do?
A stagnant status is often caused by:
Delays during public holidays or weekends
Customs clearance
High shipment volumes
4. It shows “Delivered,” but I haven’t received anything. What now?
Please first check:
The delivery location (porch, mailbox, neighbor, parcel locker).
Possible errors in the name or address (in this case, please contact us within 24 hours).
