Return and Refund Policy

30-Day Return Guarantee

At Vapesvip.com, your satisfaction is important to us. Our return and refund policy is valid for 30 days.

  • Return Period: If more than 30 days have passed since your purchase, we are unfortunately unable to offer a full refund or exchange.
  • Return Eligibility: To qualify for a return, your item must be unused and in the same condition in which you received it.
  • Packaging Requirements: The item must be returned in its original packaging, including all security seals, plastic wrapping, and anti-counterfeit labels.

Exceptions for Hygiene and Health Protection

Please note that e-cigarettes and vaping accessories, are considered hygiene-sensitive items.

In accordance with Section 312g (2) No. 6 of the German Civil Code (BGB), the right of return expires if the product’s seal is removed after delivery.

Products with damaged seals, opened plastic wrapping, or scratched-off anti-counterfeit codes cannot be returned or exchanged.

If you receive a defective product or an item that is dead on arrival (DOA), please contact our customer support team as soon as possible.

Return Process

  1. Submit a Request: Please contact our customer support team by email and provide your order number along with the reason for your return.
  2. Return the Product: After receiving return authorization, securely package the item for shipment. Unless the return is due to a product defect, the buyer is responsible for the direct cost of return shipping.
  3. Inspection and Refund: Once your return has been received and inspected, we will notify you by email to confirm that we have received the returned item.
  4. We will also inform you whether your refund request has been approved or rejected.
  5. If approved, your refund will be processed automatically through your original payment method within a few business days.

Late or Missing Refunds

If you have not yet received your refund, please check your bank account again first or contact your payment provider, such as PayPal.

Please keep in mind that it may take some time for a refund to be officially processed and posted to your account.

If you have completed these steps and still have not received your refund, please contact our customer support team for further assistance.