We currently ship primarily within Germany and to major member states of the European Union (EU). We work with a stable and secure logistics network to deliver vaping products directly to our customers.
Processing Time: All in-stock items are generally processed and shipped within 1 to 3 business days after payment has been received. Saturdays, Sundays, and public holidays are excluded.
Peak Periods: During new product launches or major promotional events, processing times may be slightly longer. We appreciate your understanding and patience.
We provide transparent shipping rates. The exact shipping cost is automatically calculated at checkout based on your delivery address.
Minimum Order Quantity: As we operate with direct factory shipping, the minimum order quantity is 10 units per variety. This allows us to optimize packaging efficiency while providing competitive pricing and shipping conditions.
Important: In accordance with the German Youth Protection Act and applicable tobacco product regulations, e-cigarettes may only be supplied to individuals who are at least 18 years old.
Online Verification: During the checkout process, customers are required to complete an age verification check through our verification system.
Verification Upon Delivery: The delivery carrier may require the recipient to present a valid government-issued photo ID, such as an identity card or driver’s license, to confirm their age.
If the recipient is unable to provide sufficient proof that they are at least 18 years old, the package may be returned to us. Any additional costs resulting from the failed delivery may be the responsibility of the buyer.
Once your package has been shipped, you will receive a confirmation email containing a tracking number.
You can use this tracking information to check the current status of your shipment through the logistics provider’s tracking service.
Shipping Address: Please make sure that your delivery address is complete and accurate before submitting your order. If delivery fails because incorrect or incomplete address information was provided, the customer may be responsible for the cost of reshipping the order.
Damaged Packages: If your package shows visible signs of damage when it arrives, please take clear photographs of the damage immediately and contact our customer support team within 24 hours of delivery.
For orders shipped within Germany and the European Union, applicable taxes are included in the final price where required.
For deliveries to destinations outside the European Union, the buyer may be responsible for any applicable customs duties, import taxes, or other fees charged by the destination country.
